Privacy Policy
How we protect your personal information while you enjoy our social casino entertainment platform
Entertainment Only Platform
The Glowden is a social casino gaming platform for entertainment purposes only. No real money or prizes can be won. 18+ only.
Information We Collect
We collect information to provide you with the best social gaming experience possible. This includes data you provide directly and information gathered automatically during your gaming sessions.
- Account information: username, email address, age verification (18+)
- Gaming progress: game statistics, achievements, social interactions
- Device information: browser type, operating system, IP address
- Community data: friend connections, chat messages, tournament participation
- Usage analytics: game preferences, session duration, feature usage
We never collect payment information since our platform operates on entertainment credits only. Your gaming data helps us improve our social casino experience and connect you with friends who share similar gaming interests.
How We Use Your Information
Your information powers the social aspects that make our platform engaging. We're not trying to sell you anything – we just want to create the most entertaining social gaming environment possible.
- Personalizing your gaming experience and recommending games you might enjoy
- Connecting you with friends and enabling social features like tournaments
- Tracking achievements and maintaining leaderboards for competitive play
- Sending updates about new games launching in September 2025
- Providing customer support and resolving technical issues
- Ensuring platform security and preventing unauthorized access
Information Sharing
We don't sell your personal information to third parties. However, we do share certain data in specific situations to keep the platform running smoothly and legally compliant.
- Service providers who help maintain our gaming infrastructure
- Analytics partners for improving game performance and user experience
- Legal authorities if required by Canadian law or to prevent fraud
- Public leaderboards showing usernames and gaming achievements only
Your email address and personal details remain private. Only your chosen username appears in community features like chat rooms and tournament rankings.
Cookies and Tracking
We use cookies to remember your preferences and keep you logged in between gaming sessions. This makes your experience smoother without having to constantly re-enter your information.
- Essential cookies for login sessions and security features
- Preference cookies to remember your game settings and favorites
- Analytics cookies to understand which games are most popular
- Social cookies to enable friend connections and community features
You can manage cookie preferences through your browser settings. Keep in mind that disabling certain cookies might limit some social gaming features.
Your Privacy Rights
You have complete control over your personal information. Canadian privacy laws give you specific rights, and we're committed to honoring every single one of them.
- Access your personal data and see exactly what information we store
- Correct any inaccurate information in your gaming profile
- Delete your account and associated data permanently
- Export your gaming statistics and achievement history
- Withdraw consent for non-essential data processing
- Lodge complaints with Canadian privacy authorities
To exercise these rights, simply contact our support team. We typically process requests within 48 hours because we know your privacy matters.
Data Security & Retention
We protect your information using industry-standard security measures. Since we're dealing with entertainment data rather than financial information, we can focus entirely on keeping your gaming experience secure and private.
Account information is retained while your account remains active. Gaming statistics and achievements are stored for up to three years after account closure to maintain leaderboard integrity. Chat messages in community areas are automatically deleted after 90 days.
If you're concerned about data security or notice anything suspicious with your account, reach out immediately. We take security incidents seriously and will investigate promptly.
Privacy Questions?
Our privacy team is here to help with any questions or concerns about your personal information.
contact@glowdenleaf.com